Terms & Conditions

Last updated: August 2026

1. Who you are contracting with

CallVekt AI (the "Service") is provided by ultracaesar ("we", "us", "our"). By creating an account or continuing to use the Service, you agree to these Terms & Conditions. If you use the Service on behalf of a company, you confirm you have authority to bind that company; if you use it as an individual, you confirm you are of legal age.

2. The Service

CallVekt AI is a software product that helps HVAC and similar service businesses capture, qualify, book and follow up with inbound leads, including AI-assisted conversation drafting and summarisation. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected.

3. Acceptable use

You must not:

use the Service unlawfully or in breach of applicable communications or privacy law;
send fraudulent, deceptive, spam or unsolicited bulk messages;
infringe the intellectual property or privacy rights of others;
interfere with the security or integrity of the Service, including malware, probing, penetration testing without consent, scraping or circumventing technical limits;
reverse engineer, resell or redistribute the Service.

You are responsible for keeping your credentials confidential, for activity under your account, and for the accuracy of the information you provide.

4. AI-assisted features

Parts of the Service generate text automatically. You are responsible for the inputs you provide, for how you use the outputs, and for having the rights to any content you enter. Outputs may be inaccurate or incomplete and are not professional, legal or financial advice — review them before relying on or sending them to customers. You must not use the Service to produce unlawful, deceptive, harassing or infringing content. We may filter, refuse or remove content and suspend accounts that breach these rules, and we will act on credible rights-holder complaints, including terminating repeat infringers.

5. Your content

You keep ownership of the data and content you put into the Service. You grant us a limited licence to host, process and display that content solely to provide and support the Service.

6. Our intellectual property

We retain all rights in the Service, including its software, documentation, design and branding. Nothing in these Terms transfers ownership to you.

7. Availability

We work to keep the Service available, but we do not guarantee uninterrupted or error-free performance. Maintenance, updates and third-party outages may affect availability. To the fullest extent permitted by law, we disclaim implied warranties including merchantability and fitness for a particular purpose.

8. Payment, billing and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes, renewals, cancellations and refunds are handled under Paddle's Buyer Terms. See our Refund Policy for refund details.

9. Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time. On termination your access ends; you may request an export of your workspace data within 30 days, after which it may be deleted.

10. Liability

To the extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. We are not liable for indirect, consequential or special damages, including lost profits, lost data or loss of goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

11. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

12. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms are governed by the laws of the jurisdiction in which ultracaesar is established, and the courts of that jurisdiction have exclusive jurisdiction over disputes.